FAQ

All items purchased with a European (EU) card will be subject to 21% VAT, this will be included in the indicated price of each piece on www.anomypearls.com. Delivery within the EU should not be subject to additional duties.

All items purchased with a non EU debit or credit card and with a shipping address outside the EU will be sold without VAT, this will be deducted from the price of the goods at checkout. However deliveries outside the EU may be subject to local import taxes and duties, which are the responsibility of the client where they may apply. If any charges apply, the shipping company will contact the client by telephone once the items are in customs. Please be aware that this may delay the delivery time as goods held at customs will be the client’s responsibility to pay the necessary charges for local authorities to release the goods.

The client who wishes to purchase a product at www.anomypearls.com can pay in the following ways:

- Paypal

- Visa, Mastercard, American Express, Maestro.

Anomy can change and/or extend the payment means. These modifications and/or extensions will be communicated through www.anomypearls.com.
In order to guarantee the security of on line payments and personal data of the client, all credit card payments are made through the Paypal website. During the payment procedure, clients are redirected to PayPal website which takes control over encryption of personal data and credit card details.

When payment is done by credit card, the conditions of use of this card are determined by the card issuer. Anomy is not involved in the relation between the client and the card issuer.

Anomy ships all items within 48 hours upon from the reception of the payment on the account of Anomy. Details on shipping costs and delivery times can be found under ‘SHIPPING DETAILS

  • The client is entitled, without motivation and without penalty, to renounce to purchase the bought product within 14 days after delivery of the purchased product.
  • The client has no right to renounce if the object of the purchase is a product specially modified or manufactured for the client according his own specifications or has an obvious personal character.

Exception: For health purposes, the purchase of earrings cannot be renounced, therefore earrings cannot be returned.

Conditions to the right of renouncement

  • When the client wants to exercise his right to renounce, he/she is obliged to return the delivered product in the original state, unworn and unused, with all the original packaging, certificates and price tags attached, and to communicate his/her bank account.
  • The client is precluded from his/her right to renounce when the product(s) and the packaging are no longer in their original state, are incomplete, are damaged or have been used.
  • The documentation, the certificates, any guarantee notes and the packaging, which were part of the delivery, have to be returned.
  • Previously to the use of his/her right to renounce, the client will inform Anomy by email at info@anomypearls.com of his/her intention to renounce to the purchase.
  • After the client informed Anomy that he/she wants to exercise hir/her right to renounce, the product has to arrive at Anomy’s seat in Brussels, Belgium within seven (7) days after the last day of the return policy of 14 days is reached.

Exception: For health purposes, the purchase of earrings cannot be renounced, therefore earrings cannot be returned.

Further details and clarifications can be found under ‘REFUNDS POLICY

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